REFUND POLICY

Hickman Home Supply LLC is committed to providing customers with high-quality furniture and home storage solutions, along with a satisfying shopping experience. If you are not satisfied with your purchase, or if an item arrives damaged or defective, please review our return and refund policy below. This policy applies to furniture and home storage products sold to customers in the United States and is implemented in accordance with applicable laws.

I. Return Period
Customers may submit a return request within 30 days of receiving their items. Products should be kept in a reasonable, original condition; please retain the original packaging, accessories, and proof of purchase whenever possible. For orders involving quality issues, shipping damage, or incorrect items, please contact us promptly so that we may verify the situation and provide an appropriate resolution.

II. Return Conditions
Items generally eligible for return must meet the following criteria:

• The item is unused and remains in good, original condition.
• The item, along with its accessories, manuals, and packaging, is as complete as possible.
• The customer can provide a valid order number or proof of purchase.
• The return request complies with this policy and applicable legal requirements.
  For return requests concerning product quality, shipping damage, or incorrect items, we will verify the details and process the request in accordance with our policies and applicable law. Issues resulting from improper use, unauthorized modifications, or damage caused by the user may not be eligible for a free return.

III. Return Process
To initiate a return, please contact our customer service team via email, providing your order number, the reason for the return, and photographs of the item(s). Once your request has been reviewed, we will provide you with return instructions and the appropriate return address. Please do not return any items before receiving these instructions, as doing so may delay or complicate the processing of your return.

IV. Return Address

1331 KAPPES STREET
INDIANAPOLIS, IN 46221

V. Return Shipping Costs

• Product Quality Issues: If it is verified that an item is defective, damaged during transit, or incorrect, we will—depending on the specific circumstances—cover reasonable return shipping costs or provide another appropriate solution. – Non-Quality-Related Returns: For returns requested due to personal preference, incorrect purchase, or other reasons unrelated to product quality, the customer may be responsible for return shipping costs, subject to the outcome of the return review and applicable laws.
• Unauthorized Returns: Returning items without following the instructions provided by our customer service team may result in processing delays; however, this will not affect any rights you are entitled to by law.

VI. Refund Processing Time
Once returned items have arrived at the designated address and undergone inspection, we typically process eligible refund requests within 3–5 business days. Refunds will, whenever possible, be issued to the original payment method. The actual time it takes for funds to appear in your account depends on your bank, credit card issuer, or third-party payment provider.

If an order is canceled prior to shipment, we will process the refund based on the order status and applicable regulations. The final refund amount will be determined by the actual amount paid, any applicable discounts, and relevant legal requirements.

VII. Exchanges and Damaged Items
If the furniture or home storage products you receive are damaged, defective, or do not match your order, please contact us as soon as possible and provide your order number along with relevant photographs. Depending on product availability, the nature of the issue, and our applicable policies, we will assist you by arranging an exchange, sending a replacement, issuing a refund, or providing another appropriate solution.

VIII. Exclusions from Returns
To the extent permitted by applicable law, items that cannot be restored to a reasonable condition due to improper use, unauthorized modification, or damage caused by the user may not be eligible for return. No return restrictions shall exclude or limit the consumer rights guaranteed under applicable law.

Thank you for choosing Hickman Home Supply LLC. We are committed to providing you with fair, transparent, and convenient after-sales service.