SHIPPING TERMS

Hickman Home Supply LLC is committed to providing reliable and convenient delivery services for furniture and home storage products to customers within the United States. This Shipping Policy outlines our order processing times, delivery scope, shipping methods, logistics partners, and other relevant information to help customers understand the entire process—from placing an order to receiving their items.

I. Delivery Scope
We provide delivery services to valid addresses within the United States. Please refer to the checkout page on our website for a list of deliverable locations. Delivery services may be restricted for remote areas, specific types of addresses, or regions where we do not currently offer service.

II. Order Processing Time
Once a customer has completed payment and successfully submitted an order, we will begin processing it. Under normal circumstances, order processing takes approximately 1–3 business days. Please note that processing times may be extended due to holidays, promotional events, inventory status, or other special factors. Order processing time is separate from actual transit time, and estimated delivery dates may vary based on specific circumstances.

III. Transit Time
Once an order has been dispatched, standard delivery within the United States typically takes 3–8 business days. Consequently, the total time from order processing to delivery is estimated to be 4–11 business days. These timeframes are estimates only and do not constitute a guaranteed delivery date. Actual delivery times may be affected by factors beyond our control, such as severe weather, logistics delays, holidays, or traffic conditions.

IV. Logistics and Delivery Partners
To ensure that orders are delivered safely and promptly, we may engage various third-party logistics and delivery providers, depending on the product type, package weight, delivery address, and service coverage. Our partners may include:

• United States Postal Service (USPS): Used for certain small packages and standard delivery services.
• United Parcel Service (UPS): Provides package shipping, logistics tracking, and related delivery services.
• FedEx: Provides package shipping, delivery, and logistics tracking services.
• Other qualified third-party logistics providers: Selected based on product dimensions, weight, and specific delivery requirements.
  The actual carrier for each order is determined at the time of shipment; not all orders will necessarily be handled by every provider listed above. We may adjust our logistics partners based on operational requirements.

V. Shipping Costs and Order Tracking
Applicable shipping costs will be clearly displayed during the checkout process. If an order qualifies for free shipping under the terms published on our website, the relevant offer will be applied in accordance with those rules. Once an order has shipped, we will provide tracking information—as soon as it becomes available—via email or another appropriate method. The frequency of tracking updates depends on the specific carrier.

VI. Delivery and Address Information
Customers are responsible for providing accurate and complete delivery details at the time of order, including the recipient’s full name, street address, city, state, postal code, and contact phone number. If a delivery fails due to an incorrect address, incomplete information, or an inability to reach the recipient, it may be necessary to reschedule the delivery. Please contact us as soon as possible if you need to change your delivery address; once an order has shipped, address modifications may be restricted by the carrier.

VII. Delayed, Lost, or Damaged Packages
If you have not received your order by the estimated delivery date, please first check the tracking information and then contact us for assistance. In the event that items are damaged during transit, a package is lost, or a delivery issue occurs, please provide your order number along with relevant photos or tracking records so that we may verify the situation with our logistics partners and assist you. Such issues will be resolved based on the specific circumstances, our website policies, and applicable laws.

VIII. Order Cancellations and Delivery Restrictions
If you wish to cancel an order, please contact us as soon as possible before the order has shipped. Once an order has entered the shipping or transit phase, cancellations or modifications may be restricted and may instead need to be handled according to our return policy. In the event of delivery delays caused by natural disasters, extreme weather, transportation disruptions, or other force majeure events, we will provide necessary assistance to the extent reasonably possible.

IX. Updates to the Shipping Policy
Hickman Home Supply LLC reserves the right to update this Shipping Policy in response to changes in business operations, logistics services, or applicable laws. Updated policies will be posted on our website and will include the date of the latest revision. We will fulfill any notification obligations as required by applicable law.

Thank you for choosing Hickman Home Supply LLC. We are committed to continuously improving our delivery experience, ensuring you can shop for furniture and home organization products with complete peace of mind.